André Pellerin has over 25 years of expertise in the food service industry. Being a former Marketing and Sales Associate, and a previous restaurant Owner/Operator, André has knowledge from both the Food Establishment and Supplier sides of the business.
It’s helpful to think of your employees as more than “workers.” They’re your brand ambassadors. Your front-of-house team directly interacts with customers, representing your business with great customer service. Your back-of-house team maintains the quality of your products, and sets your customers up for a timely and delicious meal. Both teams play a vital role in driving repeat business to your restaurant.
However, rifts between front- and back-of-house employees are common in the restaurant industry. It can be due to job stress, or teams not respecting the pressure each side feels to maintain quality control. Whatever the reason for staff struggles, team building for restaurant employees can build up mutual respect between staff members on different sides of the “house.”
A team that works well together can increase the efficiency and quality of service. The open communication and trust established by team building for restaurant employees carries over to their jobs.
When employees feel like their team has their back, they’re more likely to help each other, creating streamlined service for your business. Your customers will notice, and it will enhance their experience and your bottom line.
Lowers Staff Turnover
High turnover is a known issue with restaurants. It can be expensive – and time consuming. Replacing a service industry employee can cost your business around 16% of their wages.
That really adds up if you’re replacing new employees each month. Team building for restaurant employees increases your staff’s sense of belonging and loyalty to your business, which decreases their chances of leaving.
If your staff members are happy, they will be more likely to go the extra mile for your business. Team building for restaurant employees should emphasize that everyone should work together. Once team members see other employees picking up the slack and pitching in, they will be motivated to do more as well. It’s a healthy dose of friendly competition!
Knowing the importance of team building for restaurant employees is one thing, but how can you tell if it will work? After all, you want to make sure you’re spending valuable time on exercises that will benefit your team – and your bottom line.
To create effective team building for restaurant employees, here are some factors to include in your efforts:
The activities you pick to enhance team building for restaurant employees should help team members learn more about the people they work with. Team building for restaurant employees should aim to establish bonds between staff members. Again, when employees are more loyal to their coworkers and your business, they’re less likely to leave!
Clearly communicate your expectations to your staff when team building for restaurant employees. Let them know that this particular activity or event is intended to help them get to know each other better. Emphasize the importance of strong teamwork in your restaurant. Eliminate distractions so your staff can focus on the exercise. Ask that everyone puts their phones away.
Team building for restaurant employees shouldn’t feel forced. Do your best to make it fun. Incorporate games or contests that gives team members a reason to show off. You can even host some non-mandatory team building events for restaurant employees. That way your staff can get to know each other in a casual setting.
The best programs never stop! Once you’ve established strong team building for restaurant employees, continue your efforts with positive reinforcement. If you start to notice issues arising, address them promptly. If there is a particular employee that is clashing with the staff, try to get to the root of the issue and remind them that they are part of a team.
In today’s busy restaurants, taking an active role in team building for restaurant employees is important. While some team members may bond naturally on their own, most employees will need a little help through an organized activity or event. We know you’re busy – and so is your team – but now is the time to focus on team building for restaurant employees.